Privacy policy

 

At CustomGLD, we're committed to protecting your privacy and handling your personal information safely and responsibly. This policy explains what we collect, how we use it, and your choices when you visit our website, use our customization portal, or purchase our products.

Information We Collect

  • Personal Information: Your name, email, shipping address, and billing details when you create an account, place an order, or join our email list.
  • Your Photos & Customization Details: When you design a piece, we collect the photo you upload and your design choices (pendant, chain, font, engraving text, and any notes). Your photos are used solely to create your custom piece and our team's hand-enhancement of it. We do not sell, share, or use your photos for marketing without your permission.
  • Usage Information: Pages visited, links clicked, and how you interact with our site.
  • Technical Information: IP address, browser type, device, and operating system.

How We Use Your Information

  • To create your custom piece, process payment, and ship your order
  • To provide customer support and respond to your questions
  • To send promotional emails if you've opted in (you can unsubscribe anytime)
  • To improve our website, products, and service
  • To prevent fraud and meet legal requirements

How We Share Your Information

We do not sell or rent your personal information. We share it only with trusted providers who help us run the business — payment processors, shipping carriers, our customization and email platforms, and analytics/advertising partners (like Meta and Google) so we can process orders, deliver your piece, and measure our marketing. These providers are required to protect your information and use it only for the services they provide us.

Your Privacy Choices

  • Email: Unsubscribe anytime via the link in any email.
  • Access or deletion: You can request a copy of your data or ask us to delete it by emailing support@customgld.com.
  • U.S. state rights (including California): Depending on where you live, you may have rights to access, delete, or opt out of the "sale/sharing" of your information for targeted advertising. We honor these requests — just contact us.
  • Cookies: We use cookies for site function, analytics, and advertising. You can control cookies through your browser settings.

Data Retention & Security

We keep your information only as long as needed to fulfill your order, provide support, and meet legal obligations. We use industry-standard safeguards to protect it — but no method of transmission or storage is 100% secure, so we can't guarantee absolute security.

Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from anyone under 16.

Links to Other Websites

Our site may link to sites we don't operate. We're not responsible for their content or privacy practices, and we encourage you to review their policies.

Changes to This Policy

We may update this policy to reflect changes in our practices or the law. We'll post the updated version here with a new date.

Contact Us

Questions about your privacy? Email us at support@customgld.com.

Last updated: July 13, 2026