Frequently Asked Questions (FAQs)
Got a question? We've got answers!
Check out our top 10 FAQs below.
How long does it take to create and deliver my custom jewelry?
Each custom piece is handmade to order, so it usually takes 3-4 weeks from the order date to be delivered. We appreciate your patience and promise it'll be worth the wait!
What materials do you use in your jewelry?
We're committed to quality! We use premium materials that resist tarnishing and irritation, so your jewelry not only looks great but also feels comfortable and lasts a long time.
Can I return or exchange my custom jewelry?
We want you to love your CustomGld piece! For custom items, we offer store credit, minus return shipping costs, if you're not completely satisfied. For non-custom items, we follow the industry standard return policy.
How do I care for my CustomGld jewelry?
Treat your jewelry with love! To keep it looking its best, avoid direct contact with water, perfumes, and lotions. Gently clean it with a soft cloth to maintain its shine.
How can I track my order?
Keeping you in the loop is important to us! You can track your order's progress on our website by clicking the "Track My Order" button, or you can reach out to our excellent customer service team for updates.
Do you ship internationally?
Absolutely! We're excited to share the CustomGld experience with customers around the world. Just note that shipping times may vary depending on your location.
Can I make changes to my order after it's placed?
We understand that mistakes happen! If you need to make changes to your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request, but we can't guarantee changes once an order is in production.
What payment methods do you accept?
We accept all major credit cards, PayPal, and several other popular payment options for your convenience.
How do I choose the right size for my jewelry?
No worries! We provide a handy sizing guide on our website to help you find the perfect fit. If you need further assistance, our customer service team is always here to help.
Can I collaborate with CustomGld as an influencer or partner?
We're always on the lookout for exciting collaborations! If you're interested in partnering with CustomGld, please reach out to us through our social media channels or email us at firstname.lastname@example.org. Let's make some magic together!