Each custom piece is handmade to order, so it usually takes 3-4 weeks from the order date to be delivered. We appreciate your patience and promise it'll be worth the wait!

We're committed to quality! We use premium materials that resist tarnishing and irritation, so your jewelry not only looks great but also feels comfortable and lasts a long time.

We want you to love your CustomGld piece! For custom items, we offer store credit, minus return shipping costs, if you're not completely satisfied. For non-custom items, we follow the industry standard return policy.

Treat your jewelry with love! To keep it looking its best, avoid direct contact with water, perfumes, and lotions. Gently clean it with a soft cloth to maintain its shine.

Keeping you in the loop is important to us! You can track your order's progress on our website by clicking the "Track My Order" button, or you can reach out to our excellent customer service team for updates.

Absolutely! We're excited to share the CustomGld experience with customers around the world. Just note that shipping times may vary depending on your location.

We understand that mistakes happen! If you need to make changes to your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request, but we can't guarantee changes once an order is in production.

We accept all major credit cards, PayPal, and several other popular payment options for your convenience.

No worries! We provide a handy sizing guide on our website to help you find the perfect fit. If you need further assistance, our customer service team is always here to help.

We're always on the lookout for exciting collaborations! If you're interested in partnering with CustomGld, please reach out to us through our social media channels or email us at support@customgld.com. Let's make some magic together!