Peace of Mind Promise
💛 Peace of Mind Promise
At CustomGLD, we know life doesn’t always go as planned — especially with something as personal as custom jewelry. That’s why we created our Peace of Mind Promise: a flexible, stress-free guarantee designed to give you total confidence, from design to delivery — and beyond.
✅ Design Satisfaction Guarantee
If your custom piece doesn’t arrive exactly as you designed it — based on your preview or submitted photo — we’ll remake it free of charge. Your piece should match your vision down to the last detail, no compromises.
💔 Breakup Insurance
Changed your mind before it ships? Whether it’s a breakup, name change, or fresh start — just reach out before your order ships, and we’ll update your design at no extra cost. We want your piece to feel meaningful, whatever chapter you’re in.
🛠️ 1-Year Warranty
All CustomGLD jewelry is backed by our 1-Year Worry-Free Warranty. If your piece has any manufacturing issues — like a broken clasp, chain separation, or defective engraving — we’ll repair or replace it free of charge.
Covered issues include:
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Broken chains or jump rings
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Clasp failure
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Engraving defects
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Manufacturing flaws
We do not cover damage caused by misuse, accidental breakage, or water exposure on non-stainless steel items like photo pendants.
🔁 How It Works
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Contact Us if you want to change your design or have an issue
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We Review It and confirm next steps — either remake, fix, or adjust
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Happiness Delivered — you’ll get a piece you’re proud to wear
🛡️ Jewelry Without the Stress
Custom jewelry should feel good — emotionally and physically. Whether you’re designing for yourself or gifting someone special, our Peace of Mind Promise ensures your piece brings joy long after it arrives.
Questions? Just contact us — we’re here to help every step of the way.