Política de reembolso

At CustomGLD, your satisfaction is our top priority. We understand that each custom piece we create is a unique and personal expression, and we are committed to providing the highest quality products and services. If you are not completely satisfied with your purchase, please review our refund policy below to learn about your options.

Custom Items:

1. Store Credit: If you are not satisfied with your custom item, we are happy to offer store credit for a percentage of the original purchase price. To be eligible for store credit, please contact our customer support team within 14 days of receiving your order. Customers are responsible for return shipping costs, and the item must be returned in its original condition. Once we receive the returned item, we will issue store credit that you can use towards future purchases on our website.

2. Repairs or Replacements: If there is an issue with the quality or workmanship of your custom item, such as a broken clasp or incorrect engraving, we will repair or replace the item at no additional cost to you. To request a repair or replacement, please contact our customer support team within 14 days of receiving your order. We will provide you with instructions on how to return the item for repair or replacement.

3. Satisfaction Guarantee: We stand by the quality of our products and are committed to ensuring your satisfaction. If you have any concerns or issues with your custom item, please contact our customer support team. We will work with you on a case-by-case basis to find a solution that meets your needs and addresses your concerns.

Non-Custom Items: For non-custom items, we offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund. Customers are responsible for return shipping costs, and the item must be returned in its original condition. Please contact our customer support team for return instructions and to initiate the refund process.

Please note that all returns, whether for custom or non-custom items, must be approved by our customer support team before they can be processed. Unauthorized returns will not be eligible for a refund or store credit.

By making a purchase on our website, you agree to the terms and conditions outlined in this refund policy. If you have any questions or need assistance, please do not hesitate to contact our customer support team. We are here to help and ensure that you have a positive shopping experience with CustomGLD.